-Winner of Excellence
in Anti-Spam


Domino Server


SpamSentinel
for Domino Server


Notes Clients

SpamSentinel filters the Spam from your Inbox
Notes Client Version


Lotus Notes Spam Blog


All About Spam for Lotus Notes and Domino Users
Product & Customer Support

We believe in quick support responses

During UK and US business hours, we answer most phone support requests immediately and over 95% within 10 minutes. If you have a question we want to give you a quick answer so you can get back to work.
Further, all support emails are answered personally by the people who actually built the product. We don't outsource our customer support to a call center or a third party. Read the entire "What we believe" ....


Ask a Question
To ask us a general product, sales or support question, Click Here >>

Contact Names & EMail Addresses

EMailOffice Phone Number
Contact Chris Rich(978) 635-1700
Contact Nick McCann(978) 635-1700
Contact Dan Calkin
Contact Carol Cadogan
(978) 635-1700
(978) 635-1700
Screen Sharing Support
You can share your screen with our support staff so we can troubleshoot any installation problems that you have.

We utilize this "screen sharing" technology to coordinate product reviews, product installations and to support our maintenance customers. There is no charge for this service.




Product Support
We often arrive early and work late to accommodate our maintenance customers worldwide. If you know you will need support on a certain day (for a product installation, for example), call us in advance and someone will stay late or arrive early to accommodate your needs.

You can contact our support manager:

Allison Cote (978) 635-1700
Night & Weekend Support Numbers

United States
Chris Rich(508) 523-8521
Nick McCann(978) 635-1700
Dan Calkin(978) 764-6131

Europe
Nick McCann+44 1793 731396



Pre-Sales Support
We will spend up to one hour assisting in the installation and use of any of our products, at no cost to our customers. This will allow you to adequately evaluate our products. Our normal office hours are between 9 AM and 5 PM EST.
MayFlower Software

Log a Help Desk Call
You can log a support call for any of our products. To log a Help Desk call for any of our products.
People who are evaluating our Help Desk for purchase can also enter calls. Please remember that these calls are read by our support staff as you test the live system.



Test SpamSentinel with Sample Spam Messages
To test SpamSentinel, we created a self-service tool that will send between 1 and 5 spam messages and one Eicar test virus.
Upload a File
Sometimes, customers need to upload files from servers that do not have email. If this is the case, you can do that by clicking this link:






Support Testimonial
"I just wanted to take a moment and tell you about the outstanding customer service experience I just had with Chris Rich...He spent 3 hours cleaning and trouble shooting a second problem which clearly went beyond the realm of what he was required to do. Not once did he complain that it "wasn't his job" or leave me to try and figure the mess out by myself. I always felt completely confident in his ability and was grateful to have someone so dedicated to making sure I was completely satisfied with the way my application was working."

Read the entire Customer Testimonial ...


EMail Harvesting
Notice that we are not afraid to put our email addresses on our website, as SpamSentinel blocks nearly 100% of harvested email address spam!

You should also feel comfortable again listing your email addresses on your website, so your customers and partners can reach you.


"Thanks! I don't know how big your company is but I can tell you that some of the big companies in the world could learn a thing or two about your great support service! "

Samuel Jonasson, CAOZ
Reykjavík, ICELAND
 




©Copyright 2008 MayFlower Software, Inc. - All rights reserved worldwide.