Emergency Support Contact

MayFlower's main office is currently closed. If you require out-of-hours support please contact the on call technician listed below, either by calling the cell phone number or sending an email that will be received on their BlackBerry. Chris Rich email: chris.rich@maysoft.com cell: +1 (508) 523-8521

Ask a Question To ask us a general product, sales or support question, Click Here >> Contact Names & EMail Addresses EMail Office Phone Number Contact Chris Rich (978) 635-1700 Contact Jason Baird (978) 635-1700 Contact Nick McCann (978) 635-1700 Contact Dan Calkin Contact Allison Cote (978) 635-1700 (978) 635-1335 Three alternate phone numbers for our United States Offices: (978) 393-2058 (978) 393-2059 (978) 393-2061

Screen Sharing Support You can share your screen with our support staff so we can troubleshoot any installation problems that you have. We utilize this "screen sharing" technology to coordinate product reviews, product installations and to support our maintenance customers. There is no charge for this service.

Product Support We often arrive early and work late to accommodate our maintenance customers worldwide. If you know you will need support on a certain day (for a product installation, for example), call us in advance and someone will stay late or arrive early to accommodate your needs. You can contact our support manager: Allison Cote (978) 635-1335 Contact Allison Cote >>

Night & Weekend Support Numbers United States Chris Rich (508) 523-8521 Jason Baird (440) 949-9465 Nick McCann (978) 635-1700 Dan Calkin (978) 764-6131 Europe Nick McCann Cell Phone +44 1793 731396 +44 7919 205856

Pre-Sales Support We will spend up to one hour assisting in the installation and use of any of our products, at no cost to our customers. This will allow you to adequately evaluate our products. Our normal office hours are between 9 AM and 5 PM EST. MayFlower Software

Log a Help Desk Call You can log a support call for any of our products. To log a Help Desk call for any of our products. Log a Help Desk Call >> People who are evaluating our Help Desk for purchase can also enter calls. Please remember that these calls are read by our support staff as you test the live system.

Test SpamSentinel with Sample Spam Messages To test SpamSentinel, we created a self-service tool that will send between 1 and 5 spam messages and one Eicar test virus. Self Service Spam Testing >>

Upload a File Sometimes, customers need to upload files from servers that do not have email. If this is the case, you can do that by clicking this link: Upload a file to MayFlower Software >>

"We believe in quick support responses"

During UK and US business hours, we answer most phone support requests immediately and over 95% within 10 minutes. If you have a question we want to give you a quick answer so you can get back to work. Further, all support emails are answered personally by the people who actually built the product. We don't outsource our customer support to a call center or a third party. Read the entire "What we believe" ....

Meet the Staff

Here are some of the people who you work with at MayFlower

Customer Testimonial

"I just wanted to take a moment and tell you about the outstanding customer service experience I just had with Chris Rich...He spent 3 hours cleaning and trouble shooting a second problem which clearly went beyond the realm of what he was required to do. Not once did he complain that it "wasn't his job" or leave me to try and figure the mess out by myself. I always felt completely confident in his ability and was grateful to have someone so dedicated to making sure I was completely satisfied with the way my application was working." Read the entire Customer Testimonial ...