|Nice Words from Barry Brown, a SpamSentinel Customer|
I wanted to send a quick note of praise for SpamSentinel's great work and your team's pleasant attitudes, efficient service, and premium technical support.
When I first installed the software several months ago I ran into a problem with the installer not seeming to completely finish its task, so I ran it one more time to insure that the components were installed correctly. Looking closely I found that it had indeed duplicated efforts and it was not working exactly the way it should have due to MY error. I called and immediately had the support I needed, and the expertise given to me walked me through the process without another hitch.
The immediate response, willingness to go above and beyond the call of duty, and intelligence shown in solving problems is what has made your company stand out in my mind as one of the premier software companies in the industry. That's just the truth!
I have worked with Allison, Peter Bedford, Frank Paolino, Chris Rich, and Nick McCann at one time or another, and I have nothing but the highest praise for the way your company operates. I wish other software companies would take note of your customer service and expertise!
SpamSentinel has indeed worked well for us. We were inundated with WAY too much spam daily. I was receiving about 200 per night and having to go through each one to make sure I didn't toss something out that was necessary. Now I am getting about 30 at most per night, and with the upgrade that we are installing today to Lotus Notes, we should cut even that number down.
Thanks very much for all that you do, and I look forward to continuing to work with you all in the future. If I run into any problems I will give you a call or shoot an email to you in the process of our upgrade today.
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